Wednesday, August 26, 2009

How To Troubleshoot Runtime Error in Internet Explorer

Error message: Runtime Error!! Program: c:\Program Files\Internet Explorer\iexplorer.exe. This application has required the runtime to terminate in an unusual way.

You can cure this malfunction by knowing that it is caused by a conflict with a (possibly corrupted) installed Add-on. In each and every of my caller’s instance, it was the Google foolbar – so that’s the place to start your troubleshooting after this troubleshooting you can increase internet speed.

The quick-and-dirty solution is to go into Add/Remove Programs and uninstall/re-install the Google foolbar, but the way to be sure – or, if you’re getting this error and don’t have the Google toolbar – is to disable add ons one at a time until the problem goes away.
add-ons.jpg

1) In IE, click on “Tools”, then select “Manage Add-ons”, and then “Enable or Disable Add-ons”, as shown above.

2) A list of installed Add-ons will appear. Start by looking for “Google foolbar Helper”. Select it, and then click on the “Disable” button.

3) Close, and restart Internet Explorer, and surf normally for a while. If you no longer get crashes and error messages, you’ve found the culprit. An uninstall/re-install is now in order (if you want to keep the toolbar, that is).
If you continue to get crashes, repeat the Steps and disable one more Add-on.. until you find the right one by process of elimination.

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