Showing posts with label microsoft windows windows7 windows 7 microsoft windows 7. windows xp windows vista microsoft vista vista computer support tech support operating system. Show all posts
Showing posts with label microsoft windows windows7 windows 7 microsoft windows 7. windows xp windows vista microsoft vista vista computer support tech support operating system. Show all posts

Tuesday, November 17, 2009

Marketing Strategy and the Deals Associated With Windows 7

It looks like Windows 7 is pulling back Microsoft to the basics. The new OS from Microsoft is truly resolved to bring about changes by making things a lot simpler and gets to let it stand apart with its remarkable everyday performance. It is quite committed and is leaving no stone unturned with its partners to sell thousands of PCs and copies of Windows 7. It has set high goals for itself.

Microsoft is deploying a different strategy from the launch of Vista, which was higlighted by ambitious marketing. However, the resulting outcome was a failure and even software and hardware makers were not ready to gamble with Vista. Meanwhile, Windows 7 offers small changes to the Windows core from Vista, and tries to be more user-friendly to the consumer. The goal with the marketing of Windows 7 has been to leave the responsibility to the product to speak for itself.

Another marketing strategy Microsoft had tried with Windows Vista the deployment of an outdoor human billboard. It was a cold day when this promotion was revealed and it left quite a considerable amount of customers "in the cold". It plans an even bigger launch and is hell-bent on getting the product in the view of as many people as possible. There is word for a massive advertising campaign to give more impetus to the product as Windows 7 is key for Microsoft in getting profits from Windows.

Microsoft is getting all busy for the launch events around the world, and the celebration will kickstart in Japan with Windows unit head Steven Sinofsky personally heralding the launch.

The new Windows 7 has already amassed upto 4 % of market shares in the PC industry. Net Applications reports this rise and says that it is a pretty good start for an operating system which is hardly a few weeks old. It can be mentioned that, in contrast, it took its predecessor - Windows Vista - 7 months to achieve the same target. According to the Executive Vice President of Net Applications, Vince Vizzaccaro, the expectations and the hope to deliver by the new Windows 7 is quite warranted but then he did not make elaborate claims instead choosing to add that a clearer picture of the whole imbroglio will be seen in a few months. An interesting observation of late have been if Microsoft can regain its share. On a regular basis, Windows 7 seems to be doing a lot better at weekends. It is generally the time when the consumers use accounts for more of the market. And as the work week starts, the numbers start to dwindle again. Before it was launched on October 22, the daily trackin statistics from Net Applications claim that it was already commanding a 2% market share. The sales of Windows 7 copies were getting the better of those of Windows Vista Microsoft has also admitted that it foresees strong interest from businesses, although generally corporations take a long time to test a new operating system before it is made to go out in operation. The software giants also spoke on enterprise adoption of Windows 7 and Windows Server 2008 R2.

In another development, yet another feature that evolved out of Microsoft co-operating with computer makers and also its business customers is the addition of an "XP Mode". This is basically an option that gives the option to Windows 7 Microsoft users to start running a cost-free and virtualized copy of Windows XP in order to run the older applications which do not seem to be compatible with the newer operating systems.

Thursday, September 17, 2009

Microsoft Windows Users and iYogi Predict a Surge in Tech Support for Windows 7 Upgrades

Survey Shows That Nearly Half of Consumers Think Upgrading to a New Operating System Will Require Technical Assistance

New York, NY (PRWEB) September 16, 2009 -- iYogi, the on-demand tech services company with a unique global delivery model, announced today the results of a consumer poll regarding support concerns and predictions for the upcoming launch of the new Microsoft Windows 7 operating system. Based on responses from more than 1,000 Windows XP and Windows Vista users, 52 percent think that moving to a new operating system and moving their data is a hassle, suggesting some real frustrations on the near horizon. Nearly half (47 percent) think upgrading to Microsoft Windows 7 may require a call to technical support - potentially causing a huge backlog of support needs, as up to 40 million copies of Windows 7 are expected to be sold in 2009, according to IDC.

"We predict that more than 40 percent of XP users will generate support calls and inquiries globally this year and even more in 2010 as mass adoption kicks in and people face the prospect of dealing with an entirely new interface," said Vishal Dhar, President Marketing & Co-founder of iYogi. "We estimate twice as many support calls for current Windows XP users than Windows Vista users, since Microsoft Windows XP users will require a 'clean' install including migrating applications, settings and drivers--a potentially arduous, time-intensive task."

Additional survey findings reveal:


  • 58 percent of users think they will or may upgrade to Windows 7, an encouraging number considering some of the backlash surrounding Vista


  • Only 39 percent of users are aware that Windows 7 is launching soon, suggesting an increased flurry of help questions in the coming months as more people become aware of the upgrade options

iYogi has more has more than 90,000 annual subscribers and provides thousands of single incident sessions every day on a 24/7 basis. Its Global Delivery Platform delivers on the highest customer satisfaction benchmarks in the industry and gets smarter with every customer interaction, building a powerful knowledge base that provides unique customer insights on predictive needs to tech support.

ABOUT IYOGI
iYogi is a global on-demand services company that provides personalized computer support for consumers and small businesses in United States, United Kingdom, Canada and Australia. iYogi's unique model, including proprietary technology iMantra and highly qualified technicians, is designed to eliminate computer-related stress and keep millions of digitally dependent consumers and small businesses always protected and productive. Only iYogi -- with its proven global expertise delivery model, intelligent customer insight systems, easy-to-use self-help tools and automated PC optimization and computer support services - offers users a simple yet comprehensive path to digital serenity. iYogi has perfected the remote technical support model to overcome the current limitations of in-store, on-site, or call center services to become the fastest growing provider of support in the industry. Major resellers and technology companies are increasingly turning to iYogi to improve customer satisfaction, reduce return rates, and deliver a compelling new-value added offering to customers. For more information on iYogi and a detailed list of technologies supported, visit: www.iyogi.net.